Terms & Conditions
- 1. Age limitPeople under the age of 18 are not allowed to buy E-cigarettes from Cigge.se. If we
discover that a minor has attempted to make a purchase we will contact parent by
mail. We have a system that is designed to discover (manually and by routine) and
therefore make it impossible for minors to obtain these merchandise through our
Order made in another persons name (falsification of a private citizen) will be
reported to the Police. If there are any suspicions of improper use Cigge.se reservs the right
to deny purchase. Before any denial will be made we always ask for personal identification
number (Personnummer) If complementary information is not recieved the order will
instantly be denied, or within a week from when the complementary information was
requested. If a minor has prepaid an order by credit/debit-card, the money will be returned
into the account connected to the card.
- 2. PricingAll transactions are made in Swedish Crowns (SEK). Prices always include taxes and VAT.
When an order has been confirmed, the price can only be changed due to circumstanses
beyond Cigge.se can anticipate, for instance changes in taxing and VAT. Delivery charges
are added according to valid rates, when you pass check out you always see the price in
total. Any order exceeding SEK 499 are free of delivery charges. No extra taxes or VAT are
- 3. PurchaseWhen an order has been placed Cigge.se sends a confirmation through e-mail. The
preliminary confirmation is automatically generated by our database and has not been
manually inspected. An agreement of purchase is not met until Cigge.se has checked the
buyers age and corrected possible inaccuracies in prices and times for deliveries etc.
- 4. Delivery
Time for delivery is normally between 1-3 days within Sweden. Orders made before 12.00
(on a weekday) is normally sent the same day. Otherwise the order is sent on the following
weekday. Some products may temporarily be unavailable, in that case we contact you by email.
All orders are normally sent through the mail. If your order has not arrived within 3
days, please contact Cigge.se. If there are delays in the delivery we will notify you by email.
You as customer always have the right to change your mind about the order when you
learn about the delay. We always do our very best to pursue your order. There is no
compensation when delays occur. More info to be found under Delivery & Time for
Viktig informasjon om import av nikotin til Norge:
I noen tilfeller kan tollerne ta beslag i bestillingen din order som inneholder nikotin fordi de tror at den ikke kan importeres til Norge av forskjellige årsaker. Hvis det skulle oppstå,
foreslår vi at du kontakter vår kundestøtte på +46(0) 243 20 2014 eller sender e -post til firstname.lastname@example.org, alternativt bare lar den være slik at varene blir returnert og deretter refundert til deg.
Hvis du velger å hente produktene dine selv, vil det trolig medføre større kostnader som vi ikke kan refundere.
- 5. Risks during deliveryDuring the delivery from our warehouse to your agent in Sweden any responsibility for the
merchandise is ours. For instance if the package get lost, damaged or something go missing
from it we will replace them. In the case you need to return merchandise for instance to
swap something, then the responsibility during the return is your.
- 6. Splitting ordersIn case any of the items you have ordered have a considerably longer delivery time than the
rest of the items in you order, will we in certain cases split your order. You as customer will
never have to pay for the extra delivery cost.
- 7. PaymentPaying with Payson
Payments are easy and safe with Payson. Even if you don’t have an account with Payson it’s
easy to make the transaktion through them. Payson cooperate with VISA, Mastercard and all
the swedish banks that offers direct payments such as Swedbank, Handelsbanken, SEB and
Payson have high security demands and are PCI-certified by Trustwave, an international
organisation for secure online shopping. All online traffic are encrypted by SLL 128 bits and
all the card-transactions are built on what the banks refer to as 3D-secure technology.
Payson started in 2004 in Sweden and over a million people have used Payson as a secure
proven payment solution online.
Read more about Payson: www.payson.se
- 8. Parcel not collectedIf you don’t pick up your parcel from your mail agent within the time-limit (14 days) you will
be debited a delivery and administration fee of SEK 250.
- 9. WarrantyUp to 6 months warranty on all hardware except coils or E-juice.
- 10. Complaintsmportant information: All types of complaints must be because of an actual fault.
Therefore you must keep the faulty item, do not use it or throw it away.
It is ideal that you as a customer check your order at delivery to verify the accuracy and that
nothing is faulty. In case of a complaint you contact Cigge.se by phone +46 (0) 243 202014 or
e-mail at email@example.com. Please state your order number and the reason for the complaint.
When a complaint is made the customer must request a return number (RN) and a delivery
label who are valid for 14 days.
All items that are to be returned to Cigge.se must have a RN. Faulty items that are returned to
Cigge.se should be treated as unfaulty. It is of outmost importance that the product is wrapped
up in a way that keeps it from getting damaged. For a private customer the consumers law
apply and therefore the customer, in case of a valid complaint, has the right to get the return
delivery paid. We at Cigge.se will provide the private customer with a prepaid delivery lable.
In case the reason for return is a complaint an no fault is to be found there will be a fee of
SEK 200 + VAT + delivery cost and an administrational fee. Goods returned without RN will
be returned to sender and delivery costs will be charged.
Cigge always pay for returns of damaged or faulty goods.
- 11. Right to withdraw.According to the rules on distance selling you as customer have the right to withdraw within
14 days after you received the product and with no particular reason. This given that the
product and the packaging is intact, meaning you have not opened, used or damaged the
product. You are not allowed to use the product but you may carefully examine it.
cigge.se|store practice the rules on distance selling. You as customer are responsible for the
delivery charges referring to the right to withdraw within 14 days.
In case you wish to exercise your right to withdraw contact Cigge.se by phone +46 (0) 243
202014 or e-mail at firstname.lastname@example.org. you will then receive a return number (RN) and a delivery
label. Customer pays the delivery charge. If a product is damaged during delivery contact
Cigge.se within a reasonable time to get information about reimbursement.
- 12. Privacy and security, personal informationWhen you place your order with us you state your personal information such as name,
address and phone number. With you registering and placing an order you approve that we
save and use your data in our business to fulfil our duties towards you. We also keep
records of all the communication we have with you by e-mail, this to provide best possible
service. Cigge.se will not pass your personal information on to third part (other person, or
other company). In cases where we suspect a minor is attempting to make a purchase we
always make contact by e-mail. Your Personal Identification number is kept and used to
verify your age.
- 13. CookiesA cookie is a text-file sent to your computer by a website (ours for instance) where it is
stored in either as a session cookie or a small text-file. Cookies are used to store your log
in-information and your shopping-cart when you are browsing our site , etc. If your webreader
are set to not allow cookies you will not be able to order from our site. You can
easily change this by changing your settings in your web-reader. Please not that we do not
about terms and conditions you can visit Swedish Consumer Agency and their website
- 14. DisagreementOur target is always to make our customers satisfied. In case of a disagreement we at
Cigge.se always follow the recommendations of the National Board for Consumers
- 15. Product qualityDespite the fact that we do everything we can to make the information at Cigge.se as
accurate as possible regarding pictures, descriptions and any other information about the
product, the possibility exists that the quality may differ in reality. The content although
should always be the same as ordered.
- 16. Discounts and offers via SMS and E-mail.Everyone who purchases from cigge.se will automatically start a subscription to our newsletter, here you will find our latest discounts and offers.If you do not want to have this service you can unsubscribe, follow the link under "Discounts and offers".If you wish to unsubscribe from the newsletter completely there is a link within the newsletter were you can choose this option, this is also the same if you wish to stop getting updates via SMS, follow the instructions within SMS feature.Our customer service - support@Cigge is also available if you require any assistance terminating your subscription.